Job details

NOC Engineer

About the Role

Key Responsibilities

• Monitor the health, performance, and availability of network infrastructure and customer services on a 24x7 basis.
• Perform first-line and second-line troubleshooting for network faults, incidents, outages, and service degradation.
• Investigate and escalate issues relating to routing, switching, firewalling, and customer connectivity.
• Support operational environments built on technologies including Arista, Juniper, Palo Alto, BGP, VLAN-based services, Grafana, and ELK.
• Respond to alarms, events, tickets, and customer escalations within defined service levels.
• Communicate clearly, professionally, and confidently with customers, suppliers, internal engineering teams, and management during incidents and routine operations.
• Maintain accurate and well-written ticket updates, incident logs, handover notes, knowledge articles, and operational records.
• Use Jira for ticket tracking, workflow management, and operational coordination.
• Use Confluence for documentation, runbooks, knowledge sharing, and process updates.
• Maintain strong email hygiene, including clear subject lines, concise summaries, professional tone, timely follow-up, and accurate stakeholder updates.
• Carry out routine operational checks, service validation, and follow-up actions to ensure service stability.
• Assist with incident management, problem management, and escalation coordination during major outages.
• Support customer provisioning, configuration validation, and service turn-up checks where required.
• Participate in shift handovers and ensure continuity of operational awareness across the roster.
• Follow operational procedures, escalation processes, and change control requirements.
• Work collaboratively with engineering teams to identify recurring issues and improve operational efficiency.
• Attend the datacentre on an occasional as-needed basis to assist with physical tasks such as racking and stacking servers, replacing hardware, patching fibre optic and copper connections, checking cabling, and supporting basic remote-hands style activities.

Required Skills and Experience

• Experience in a NOC, ISP, carrier, or service provider environment.
• Working knowledge of: Arista, Juniper, Palo Alto, BGP, VLANs.
• Strong working knowledge of Grafana, ELK, Jira, and Confluence.
• Strong understanding of IP networking, routing, switching, and service troubleshooting principles.
• Proven ability to manage customer communications and relationships professionally during both routine operations and service incidents.
• Excellent written and verbal communication skills.
• Excellent English language proficiency is essential.
• Demonstrated email hygiene, including clear, professional, and accurate written communication.
• Ability to troubleshoot methodically, prioritise incidents, and work effectively under pressure.
• Experience working within a 24x7 shift or rostered operational environment.
• Strong attention to detail and disciplined operational documentation habits.
• Ability to work effectively in a remote environment, including self-management, responsiveness, and ownership of tasks during shift hours.
• Willingness and ability to perform occasional on-site datacentre support work when required.

Desirable / Bonus Skills

• Exposure to OpenStack environments.
• Experience working with virtual machines and virtualised infrastructure.
• Familiarity with carrier-grade operational processes, ticketing systems, and monitoring platforms.
• Basic hands-on familiarity with server hardware, component replacement, fibre optic and copper patching, cabling, and datacentre physical operations.
• Understanding of firewall policies, customer edge connectivity, and managed service environments.
• Experience supporting international network services and cross-border customer operations.

What We Offer

• Remote full-time contract role, allowing you to work from your home base.
• Opportunity to work in a high-impact international carrier environment.
• Exposure to a broad range of carrier, network, and customer-facing technologies.
• A role suited to professionals who value flexibility, autonomy, and operational responsibility.
• Opportunity to work with globally distributed teams and services.
• Occasional hands-on exposure to datacentre operations and physical infrastructure work.

Personal Attributes

• Strong customer service mindset.
• Excellent communicator with strong interpersonal skills.
• Professional and polished in written correspondence, ticketing, and stakeholder updates.
• Reliable, responsible, and able to work independently on shift.
• Calm and composed during service-impacting incidents.
• Strong team player with good handover discipline.
• Willingness to learn and develop across network and infrastructure technologies.

Working Hours

How to Apply